What is the NDIS Human Services Quality Framework?
The National Disability Insurance Scheme (NDIS) Human Services Quality Framework (HSQF) is a system for assessing and improving the quality of human services delivered under the NDIS. It includes:
- a set of quality standards, known as the Human Services Quality Standards (the standards), which cover the core elements and requirement of human service delivery under the NDIS,
- an assessment process to review the performance of service providers against the standards (assessment occurs at an organisation level across all in-scope services), and
- a continuous improvement framework, which supports the participation of customers in quality improvement.
What does the NDIS HSQF do?
The NDIS Human Services Quality Framework is designed to:
- increase administrative efficiency,
- increase consistency in service quality,
- enable service providers to focus their resources on service provision and continued quality improvement, and
- ensure public confidence in service delivery.
Who does the HSQF Apply to?
The HSQF applies to:
- organisations delivering services funded under a service agreement with the Department of Communities, Child Safety and Disability Services (DCCSDS),
- providers of child protection placement services in-scope of licensing funded through Child Related Costs Placement and Support (CRC PAS),
- disability services delivered directly by the department, and
- providers registered to deliver prescribed disability services in Queensland for the National Disability Insurance Scheme (NDIS).
How QAS International can help you with Certification
Our consultants have a long history of Quality Management System consultancy within general practice, primary health care, health and community care services, and disability services sectors and are ready to help your organisation to develolp and implement a management system to meet HSQF requirements so Contact Us today!