How does your business obtain customer feedback? Do you know what they think about your products and services? If just one in every 26 unhappy customers tell 10 and those 10 tell 5 then an average of 1,560 people may hear about the negative feedback.
QAS Consultants can work with your organisation to establish an effective Customer Feedback Systems and response process that includes root cause analysis and establishes timely and prompt corrective actions to eliminate the problem from recurring.
By identifying each customer feedback opportunity and customising electronic feedback forms that automatically calculate feedback scores, we can tailor a multi-channel proactive customer feedback system that captures your customers’ perceptions allows you to take action before the customer reaches the point of no return.
Our Customer Feedback Systems:
- Are web-based
- Include both complaints (negative feedback) and compliments (positive feedback)
- Quick to customers to complete – high response rate
- Provide additional fields based on the nature of the feedback letting the customer provide additional information if they want to
- Automatically calculate metrics and KPIs and compile management reports to measure performance and set goals
- Include response process for managing responses
- Provide a Corrective Action system
QAS International can give your customers a voice we look forward to speaking with you.
Contact Us Today
If you’d like more information, or to request a Quick Quote please use the form to the right and one of our consultants will contact you within one business day. Alternatively you are welcome to contact us directly on 1800 676 910 or by emailing [email protected]
We look forward to hearing from you and answering any questions you may have.