Quality Quote – “Discovery consists of seeing what everybody else has seen and thinking what nobody has thought” Albert Szent-Gyorgyi (16/09/1893 – 22/10/1986). Hungarian biochemist who won the Nobel Prize in Physiology or Medicine in 1937.
Today’s Quality Quote is from William Edwards Deming – “Without data, you are just another person with an opinion”.
This statement is so true – quantitative data is key to determining performance against established Quality Objectives and determining the effectiveness of the organisation’s ISO 9001 Quality Management System.
But also true is the reverse of this concept as documented HERE which is a fantastic article that points out that “Without an opinion, you’re just another person with data”.
In light of the abundance of data in some sectors ie big data, without a system for interpreting the data, undertaking statistical analysis to identify trends and develop conclusions, you cannot form an opinion and all you have is the data.
I suppose the point of this is you need both data and opinion.
“TEAM Together Everyone Achieves More” whereby the total result truly is greater than the sum of the parts/unique contribution of the individuals.
An orchestra is the perfect example of a team – only when each musician plays their part in unison with the conductor and each other will the common goal of a perfect TEAM performance be achieved.
Quality Quote – “You can’t change the wind but you can adjust the sails”
Author – many. See HERE for various iterations
In the ISO 9001 Context reference clause ISO 9001 Clause 6.3 Planning of Changes:
Plan for changes, manage risks and continually update and improve the Quality Management System to address changes to the organisation including processes, products, customers, markets, technologies, and partnerships.